What the FAQ

  • How do I book with you for my event?

    Firstly, yay! We’re so happy you’ve decided to book your event with us! Please fill in a website enquiry form or contact us via email and we will get in touch about your booking!

  • Do you require a deposit when booking?

    Yes, we require a $100 non-refundable deposit to secure the booking. The remaining balance is due the week of the event. Deposits are to be paid within 7 days of the invoice, otherwise, we cannot guarantee the item is secured for your event.

  • Where are you located? Can I come to see your items?

    Our warehouse is located in Norwood, Adelaide. We can organise an appointment for you to come to see our inventory in person but a consultation fee will apply. If you book with us, the consultation fee will come off the total cost.

  • How far in advanced should we make a booking?

    We understand planning an event is busy. Once you have a date in mind, please reach out to us as early as possible to avoid missing out on the items you are wanting to hire. We get lots of enquires on a daily basis and would hate for you to miss out

  • Do you do balloons/flowers/laser cut signage?

    We work with some of the best suppliers in Adelaide when it comes to flowers, balloons, signage and event styling. Our team will be happy to assist in recommending other vendors/suppliers in these fields to make an easy, streamline quote for your event.

  • If my function is cancelled, can I get a refund for my deposit?

    In the unfortunate circumstance that your event has been cancelled, our deposit amount is non-refundable. However, we are able to put the amount on a credit note, which can be used for future even hire.

  • Do you offer custom builds or custom-painted items?

    Yes, we can offer this service, depending on what the item might be. Custom builds require 6 - 8 weeks minimum notice. Please contact our Luxe Events team for a specialised quote.

  • Can we collect items from you and set them up ourselves?

    All Luxe backdrop panels require assembling on site, as there is an installation process involved. Therefore we do not offer client collections/drop-offs. Our team will deliver, set up and pack down all items at your venue for a small service fee.

  • Can the backdrops be set up outside or in a park?

    Unfortunately due to unpredictable weather/ winds, it is preferred that backdrops be set up inside, or undercover outdoors due to safety reasons. Please let us know where you have the setup location in mind so we are aware and can discuss if any backup arrangements need to be implemented.

  • Am I responsible if something gets damaged?

    We understand accidents happen, please let us know if any props get damaged at your event. If the damage is non-repairable, the customer will be required to pay for a replacement.

  • Once the items have been setup, are we allowed to move the items if we change our minds about the positioning?

    Unfortunately, after our items are set up, they must stay in that position. If things get moved around, damage may occur, and it may make the items unsafe or unsteady if not set up correctly. Before your event, please let us know where you’d like items to be positioned or send us through a floor plan!

  • What time will you deliver my items?

    This will depend on your event start time. We also contact the venue to discuss suitable setup times as some venues will be stricter than others. We usually contact venues 1-2 weeks out from your event.

    Don’t worry, we make sure to give ample time for other suppliers to create there magic too!

  • Do you collect items from midnight onwards?

    Yes, we do offer midnight onward packdowns. This will incur a surcharge. Please let us know if you require this